Shipping policy
ITMP Shipping Policy
Effective Date: February 9, 2026
Issued by: ITMP Compliance Team
contact@itmp.com
Order Processing & Fulfillment
We aim to process all in-stock items within 3–5 business days from the date your order is placed. You’ll receive a confirmation email with tracking info once your order has shipped.
Orders may ship in multiple packages depending on item size, vendor fulfillment, or customization requirements.
Custom & Made-to-Order Products (Design Lab)
Products from ITMP Design Lab (such as DJ consoles or custom furnishings) are made to order and require longer lead times. Production timelines vary by product and will be clearly communicated at time of purchase.
We will email you with build progress updates and a confirmed ship date once production is complete.
Domestic & International Shipping
We currently ship physical products within the United States and select international destinations. Shipping availability and rates are calculated at checkout.
International Orders:
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Transit times vary based on destination and customs clearance.
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Customers are responsible for all import duties, customs taxes, and fees imposed by your country.
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Delays due to customs are outside our control.
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Digital Products & Downloads
Digital files (e.g., templates, guides, presets, sound packs) are delivered instantly via email after purchase. If you don’t receive your file, check your spam or promotions folder — or contact us at contact@itmp.com.
Estimated Delivery Times (Physical Products)
| Region | Estimated Time |
|---|---|
| U.S. – Standard Shipping | 5–10 business days |
| U.S. – Express Shipping | 2–4 business days |
| International | 10–20 business days (varies by country) |
Please note these are estimated ranges only, and delays may occur due to weather, customs, or carrier volume.
Lost, Damaged, or Delayed Shipments
Once an item has been shipped, we are not responsible for carrier-related delays, lost packages, or stolen items marked as “Delivered.” Please contact the shipping provider directly for claims.
If your item arrives damaged, email us within 48 hours at contact@itmp.com with photos and your order number. We will review your case and advise on next steps.
Returns & Exchanges
All sales are final. We do not offer returns, exchanges, or cancellations once an order is placed. Please review your order carefully before checkout.
For more, see our Refund & Returns Policy.
Questions?
We’re here to help. For shipping or delivery questions, contact our ITMP Compliance Team at:
contact@itmp.com
23897 Thurston Court, Hayward, CA 94541, USA